Order & Delivery

Things to Note for Ordering

For Self-Collection:
Collection Address: 3015 Bedok North Street 5, #04-03, Singapore, 486350 (please use passenger lift lobby 2)

• All prices in store are before GST.
• Please note all orders require a 52 -hour lead time.
• Any promotions are only applicable to orders made online and NOT applicable to customised orders, catering & adhoc orders placed offline.

For urgent orders, please drop us an email at hello@theplatteringco.com.

For Buffet Catering, please visit ordercatering.theplatteringco.com.

FAQ

You may place an order on our e-store at www.delivery.theplatteringco.com. All prices reflected are in Singapore dollars and exclude 8% GST which will be calculated upon checkout.

For postal codes starting with 14, 15, 16 9 11, 12, 13 19 25, 27 31, 32, 33 34, 35, 36, 37 38, 39, 40, 41 42, 43, 44, 45 46, 47, 48 51, 52 53, 54, 55, 82 56, 57 58, 59 65, 66, 67, 68 69, 70, 71 77, 78
$12 delivery fee for orders.

For postal codes starting with 07, 08 10 17 18, 19 20, 21 22, 23 24, 25, 26 28, 29, 30.

We are located at the following address:

3015 Bedok North Street 5,
#04-03, Shimei East Kitchen
Singapore 486350

Please take passanger lift lobby 2.

The best way would be to drop us an email at hello@theplatteringco.com. Alternatively, you could give us a call at 69903225.

We require a 52-hour lead time for all orders. However, If you have an urgent order, please drop us an email at hello@theplatteringco.com.

Order cancellations are not permitted 3 days prior to the scheduled delivery or collection date. Card and transactions fees incurred from your order will not be refunded. For cancellations, an email notification to hello@theplatteringco.com is required.

Yes, we do provide disposable eco-friendly cutlery and napkins unless otherwise specified.

We are not halal certified. However, we do work with a halal certified food partner. For corporate bento orders with halal requirements, please drop us an email at hello@theplatteringco.com with your corporate event details for a quotation.

For vegan cheese requests, kindly contact us at least 2 weeks before your desired delivery or collection date.

Things to Note.

  • Delivery fees are $10/location. Surcharges apply for selected areas.
  • Orders must be placed 2 days before desired delivery date.
  • Menu items are subject to availability.
  • Prices listed are exclusive of GST.
  • For a self-help video of how to checkout online and more FAQ.
  • The Plattering Co is not Halal certified. For bulk corporate bento orders with Halal requirements, Halal bentos will come from our Halal food partner.

 

Please drop us an email at hello@theplatteringco.com with your corporate event details for a quotation.


*CANCELLATION POLICY
:
Refunds and cancellations on orders are not permitted less than 3 days prior to scheduled delivery/collection date.

*​​Kindly note that items are subject to availability and listed prices are before GST. Photos are for illustration purposes and may not reflect the actual presentation and packaging of the delivered product.

How do I place an order?

Orders can be placed online at theplatteringco.oddle.me.
​For a self-help video on how to place an order online, click here. For corporate bulk orders, kindly drop us an email at hello@theplatteringco.com with your order/event details.

Are cutlery provided?

Disposable eco-friendly cutlery and serviettes are provided, unless otherwise requested for in the product selection section.

How many days beforehand do I need to place my orders?

For most menu items, orders must be placed at least 1 day before your desired delivery date for most menu items. For urgent orders, please Whatsapp us at 9070-4834.

How do I place an order?

Orders can be placed online at delivery.theplatteringco.com .

For a self-help video on how to place an order online, click here. For corporate bulk orders, kindly drop us an email at hello@theplatteringco.com with your order/event details.

What are your delivery fees?

Delivery fees are $10/location. Surcharges apply for selected areas.

Are you able to deliver before 11am?

Yes, for delivery requests before 11am, a $25 delivery surcharge applies. Please drop us an email for early delivery requests.

Are catering services still available?

Catering setup services are available for individual covered food bentos/boxes. Services for catering/buffet setups will depending on ongoing Covid-19 measurements. For catering requests, please drop us an email with your event details.

What is your cancellation policy?

Refunds and order cancellations are not permitted 3 days prior to the scheduled delivery/collection date.

Are your cheeses vegan?

Our cheese selections are not vegan. For vegan cheese requests, kindly contact us at least 2 weeks before your desired delivery date.

Is The Plattering Co Halal certified?

We are not Halal certified. For bulk corporate bento orders with Halal requirements, Halal bentos will come from our Halal food partner. Please drop us an email with your corporate event details for a quotation.

Are you able to customise the sizes of your Sharing Platters?

No, our platter sizes are fixed.